telizon

Contact Us

Help by E-mail   

 

 








Help By Phone   


For Business Phone Customers

1-877-835-4966

For Internet Technical Support

1-877-962-1399


Hours

Monday-Friday 8:30am - 5pm EST
For 24 hour Repair Service please call and follow Auto-Attendent prompts

Head Office


Telizon
65 Cedar Pointe Dr.
Suite 804
P.O. Box 627
Barrie, Ontario
L4M 4V1, Canada

1-877-835-4966

Monday-Friday 8:30am - 5pm EST
For 24 hour Repair Service please call and follow Auto-Attendent prompts

Careers

Careers

Coming soon.

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

 

Commissaire aux plaintes relatives aux services de télécommunications (CPRST)

Le CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers et des petites entreprises de détail relatives aux services de télécommunications. Si vous avez une plainte à propos de votre service téléphonique filaire ou sans fil ou de votre service Internet, vous devez d’abord tenter de la régler directement avec votre fournisseur de services. Si vous l’avez fait et que vous n’êtes pas parvenu à régler la plainte de manière satisfaisante, le CPRST pourrait vous aider sans frais. Pour en savoir davantage sur le CPRST, vous pouvez consulter son site Web à www.ccts-cprst.ca, ou composer le numéro sans frais 1-888-221-1687.

FAQ

 

I have received a charge on my long distance bill to places I've never heard of.

 

It's possible your computer has picked up some "spyware" called a "dialer", either through something that was actively clicked o n or by exploited bugs in the software on your system. To try and remove spyware, you can go to http://www.download.com and search for the spyware removers "Adaware" and/or "Spybo t Search & Destroy", which you can download, install, and run. To be absolutely sure your computer isn't dialing out when you're not using it, you can simply unplug the phone cord from the modem on the back of your computer when you are not using it. Please note, we do not monitor or control what is on your system or what you do on the Internet, and so vir uses and spyware are your responsibility. We will not be issuing any credits on your Internet service for this issue. Additionally, Telizon shall not be held liable for any long d istance or other charges incurred by dialup subscribers for any reason whatsoever. It is the responsibility of the subscriber to know whether the access number selected will be lo ng distance or local to our areas of service and to ensure that the computers are properly setup to dial the local number.


 

How do I use the Phone Features?

 

CALL FORWARDING - Allows you to forward your call to another location.

To ENABLE:

  • Go on the line you would like to Call Forward
  • Dial *70 (you will hear 3 beeps)
  • Dial phone number to forward to (you will hear confirmation tone)
  • Hang up

To DISABLE:

  • Go on the line you would like to take off Call Forward
  • Dial *71 (wait for dial tone)
  • Hang up

Complaints & Resolution

We want to make sure that your concerns are handled and resolved to your satisfaction.  Your business is important to us.  We therefore encourage you to follow the below process to resolve you concerns:

 

1. Speak to a Customer Service Representative and if unresolved;

2. Speak to a Manager.  If unresolved;

3. If unresolved please complete the form below which will be handled by the office of the president. Expect a response within 24 hours.

 





Date you spoke to customer service or manager last regarding your issue:

What is your desired solution?:


Describe your problem:


 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.   If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.