Question2: Where can I use local phone numbers to dial-up to your internet access?

Question3: Do you offer high-speed Internet access?

Question4: Do you do web hosting?

Question5: Do you offer email?

Question6: Do you have filtering services for your email to reduce junk mail vor other unwanted mail?

Question7: What systems can I use to connect to your dial-up service?

Question8: I keep getting disconnected from the Internet when I have my email program (Outlook Express) open, after receiving or sending mail.

Tech Support

Question1: I keep getting disconnected from the Internet randomly, even if My email program isn't open.

Question2: I am having trouble connecting to the Internet at all - when I Try to dial the computer looks/sounds like it's trying to dial but Eventually gives me a "678" error (Windows) or another error re: inability to connect(but says nothing about the username or password)

Question3: I'm having a lot of trouble with my connection, even with an initialization string. What more can I do?

Question4: I'm getting an error in my mail program indicating "connection timed out" or "connection was terminated by the server".

Question5: Suddenly I can't get to web sites or get my email, but I can connect.

It's possible your computer has picked up some "spyware" called a "dialer", either through something that was actively clicked on or by exploited bugs in the software on your system. To try and remove spyware, you can go to http://www.download.com and search for the spyware removers "Adaware" and/or "Spybot Search & Destroy", which you can download, install, and run. To be absolutely sure your computer isn't dialing out when you're not using it, you can simply unplug the phone cord from the modem on the back of your computer when you are not using it. Please note, we do not monitor or control what is on your system or what you do on the Internet, and so viruses and spyware are your responsibility. We will not be issuing any credits on your Internet service for this issue.  

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You can access your Internet connection with us through many local dial-up numbers across Canada (sorry, no US or toll-free access at present). You can find appropriate numbers at http://www.reach.net/members/dialup.php.  

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At present, we offer high-speed DSL access to customers with business telephone lines (not residential), depending on availability. Please call for details.  

Yes, we have both Linux and Windows-based web servers, and Support a variety of features including ASP, PHP, and MySQL databases. Please call for more information.  

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Yes, all of our Internet customers get at least 1 complimentary email address with us. If you have your own domain name (eg,example.com),we can host the mail for that domain (with or without regular web hosting). Call for pricing details. We offer standard POP3 and SMTP - based mail (with authentication), with webmail access. You can send and receive email on our system using any email program that supports both POP3 and SMTP with authentication - for instance, we can help you with mail setup and basic support for the following: Outlook Express for Windows 5 or higher, Outlook Express for Mac 5.0.6, Eudora 5.1 or higher, Netscape 4.7 or higher,MacOS X "Mail", Microsoft Outlook 98 or higher, and the latest version of Incredimail. .

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Yes, we have partnered with the acclaimed Postini service (www.postini.com) to provide advanced junk mail and virus filtering For our customers, which is available at a reasonable additional monthly rate. We also have an included rule-based filtering system to handle other specific filtering needs.  

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Our service uses standard PPP-based dial-up with basic authentication, so any system that supports that standard can be used. However, due to the variety of the systems involved, we can only provide support for connections using Mac OS 7.5 or higher or Windows 95 or higher.  

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Likely a default option has been enabled. On the main Outlook Express screen, click on "Tools" on the top, click on "Options", then click on the "Connections" tab. Click in the box to remove the checkmark next to"Hang up after sending/receiving". Click "OK" at the bottom.  

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That can be caused by the quality of your phone line and/or modem. A less than perfect phone line can mean there are increased sources of noise, which affects the modem's ability to stay connected. As well, cheaper "software modems" or "winmodems" have their own issues related to how well the "driver" software performs. Adding an "initialization string" to the modem settings on your computer might improve that for you, but the settings in question are specific to the modem you have - please call for assisstance.  

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That can also be caused by the quality of your phone line and/or modem. A less than perfect phone line can mean there are increased sources of noise, which can affect the modem's ability to connect. Also, cheaper "software", "controllerless" or "WinModems" have greater difficulty establishing and maintaining a connection. This can sometimes be helped by adding a modem-specific "initialization string" to your computer, which can force the modem to connect using certain protocols. Please call for assistance.

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If you have a "software", "controllerless", or "WinModem" (it Might also be labeled "HSP", "HSF", or "soft-modem"), you may experience greater difficulties. These modems are cheaper, and depend more on software to function rather than hardware. Replacing that modem with a genuine "hardware" or "controller-based" modem is likely to give you better success. You can also have your local telephone service provider come out and check your line quality if you notice static or buzzing or other obvious problems on your line.

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That could mean you either have a large email in your mailbox on our server that's taking time to download, or a program on your system is interfering with the delivery, such as an anti-virus, anti-spam, or personal firewall. To check the contents of your mailbox on our server and view/delete messages stored there by going to the Webmail feature at https://www.myselfcare.net/webmail/ or http://www.reach.net/webmail/ if you have your own domain hosted by us. If you are running an anti-virus program with email scanning, an anti-spam program, or a personal firewall program, you would have to reconfigure and/or uninstall those programs.

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This can be the result of defective personal firewall software, spyware/malware/viruses that have installed on your computer, and/or defective components in your Windows installation. If you have a personal firewall, please uninstall it completely (simply "disabling" it still leaves the "hooks" in place and can still cause issues), and if you are still having issues, please call us for further options (it depends on Windows version).

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