Telizon Inc. recognizes that your right to privacy is an important issue. As such, we have implemented a Telizon Customer Privacy Policy that adheres to the ten privacy principles and manages and protects your personal information while you are using Telizon's telecommunications products and services. This policy will also govern the behaviour of our employees and agents acting on our behalf.

In addition to the Telizon Customer Privacy Policy, Telizon may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.

WHAT IS PERSONAL INFORMATION?

Personal information is information that uniquely identifies an individual. This includes information about the products and services that are provided to you by Telizon. Publicly available information, such as your name, business and personal address, telephone number, facsimile number and electronic address is usually not considered personal information.

Personal information is only collected to enable Telizon to provide the products and services that you have requested from Telizon.

Your personal information will not be used for any other purposes without your consent and Telizon will never sell or give away your personal information for reasons other than required to provide you with Telizon's products and services.

USE OF 'COOKIES'

In some cases, during user interaction with one of our Internet sites, users' non-personal information and data may be automatically collected using a browser feature called a 'cookie'. A cookie is a small text file that is used on websites to recognize repeat visitors and track usage behaviour. Data is accumulated from visitors to the site and used to enhance/improve the website and the experience of future visitors to the website. Most browsers allow users to disable cookies but some features on certain websites will require that cookies be enabled in order to use the features of the website.

THE TEN TELIZON PRIVACY PRINCIPLES

1. ACCOUNTABILITY

• Telizon has appointed a representative (the "Privacy Officer") who is responsible for ensuring that Telizon complies with the provisions of the Telizon Customer Privacy Policy. The Privacy Officer is also responsible for responding to access requests in accordance with this Policy. From time to time, other individuals within Telizon may be assigned to assist the Privacy Officer.
• We accept responsibility for information in our care and control and we will use appropriate means to ensure that a similar level of protection is provided if your personal information is being processed by a third party.

2. IDENTIFYING PURPOSES

• Telizon only collects the information reasonably required to provide products and services that have been requested by you and to meet legal and regulatory requirements.
• We will identify the purpose for which personal information is collected at or before the time the information is collected

3. CONSENT

• The knowledge and consent of a customer is required for the collection, use, or disclosure of personal information, except where inappropriate
• Generally, Telizon will seek your consent to use and disclose your personal information at the same time this information is collected. However, if Telizon wishes to disclose personal information for a new or previously unidentified purpose, Telizon will ensure that your consent is received again. In certain circumstances personal information can be collected, used, or disclosed without the knowledge and consent of the individual. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. Seeking consent may be impossible or inappropriate when there is an emergency threatening the individual's life, health or security, or where the individual is a minor, seriously ill, or mentally incapacitated. Moreover, Telizon reserves the right to provide personal information to its lawyer or agent to collect a debt, comply with a subpoena, warrant or other court order, government institution requesting the information upon lawful authority, or as may otherwise be required by law.

4. LIMITING COLLECTION

• We will limit the collection of personal information to that which is reasonably necessary and only for the purpose of providing you with the products or services that you have requested.

5. LIMITING USE, DISCLOSURE AND RETENTION

• Personal information will not be used or disclosed for purposes other than those for which it was collected except with the consent of the individual or as required by law. Telizon shall retain personal information only as long as necessary for the fulfillment of those purposes.
• Telizon may disclose a customer's personal information to:
• i. An entity which is affiliated or related to Telizon;
• ii. Another communications company for provision of telecommunications services;
• iii. Another person or company as part of conducting business together or pursuant to the sale of Telizon's assets, subject to the other party agreeing to manage the personal information in accordance with the Personal Information Protection and Electronic Documents Act;
• iv. A company involved in providing communications directory related services;
• v. An agent used by Telizon to evaluate creditworthiness;
• vi. A credit collections agency;
• vii. A person, who, in the reasonable estimation of Telizon, is acting as an agent of the customer; and
• viii. A third party, where the customer consents to such disclosure or disclosure is required by law or emergency.
• We restrict access to your personal information to select individuals within our organization who need access to your information for business purposes

6. ACCURACY

• Telizon uses it best efforts to maintain accurate, complete and current records or data relating to its customers.

7. SAFEGUARDS

• Telizon has implemented appropriate security safeguards to protect your personal information from unauthorized use, disclosure, modification, and copying. The types of safeguards used by our organization vary depending on the sensitivity of the information.
• Telizon employees with access to your personal information are required as a condition of employment to contractually respect the confidentiality of your personal information.

8. OPENNESS

• Our Telizon Customer Privacy Policy is available at our office and via our website at: www.telizon.ca for your review.

9. INDIVIDUAL ACCESS

• Upon written request to our Privacy Officer, we agree to provide you with information relating to the following:
• i. The name, title and address of the Telizon Privacy Officer;
• ii. The means of gaining access to personal information held by Telizon; and
• iii. A description of your personal information in our care and control and a general account of how your personal information has been used by our organization and an accounting of those organizations to whom we have disclosed your personal information for business purposes.

We will use our best efforts to respond to any written requests in a timely manner. Our customers are able to challenge the accuracy and completeness of their personal information in our records at minimal or no cost depending on the nature of the request

• Telizon may request sufficient information to confirm the individual's identity before releasing the personal information. Any such requested information will be used for identification purposes only.
• When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, Telizon shall promptly correct or complete the information as required. Where appropriate, the amended information will be transmitted to third parties having access to the information in question.

10. CHALLENGING COMPLIANCE

• Telizon shall investigate all complaints concerning compliance with this Policy. If a complaint is determined to be justified, Telizon shall take appropriate measures, including, if necessary, amending its policies and practices.

For more information about our privacy practices, please contact Telizon via:

Email: privacy.telizon.ca
Telephone: 1-705-725-7000

More information as well as a copy of the federal legislation is available through the Privacy Commissioner of Canada website at www.privcom.gc.ca.