telizon

Legal Disclaimer

Internet Service Policies

 

Service

1.0 Service Availability:

You may only subscribe for Internet Service if available in your geographic area. Telizon reserves the right to deem Internet unavailable to you at anytime. If such an event occurs Telizon will not charge you applicable fees, provided that you must return all Internet equipment provided by Telizon in its original and proper physical and functional condition within the time specified in this Agreement.

 

1.1 Service Speed:

Internet Service is provided on a Best Efforts basis. Telizon does not guarantee the speed of any Internet Service. The speed of Internet Services is dependent on various factors, some of which are not under our control, including the distance of the customer from our network equipment or the usage by other customers in that geographic area. As such we do not guarantee the maximum service performance(i.e. throughput or speed). Internet speed may also be affected by traffic management practices that area applied to the service. To learn more about traffic management practices see Internet Traffic Management Policies (ITMP).

 

1.2 Fair Usage Policy:

The Customer acknowledges and agrees that the expression “unlimited usage” used in advertising for Internet Service refers to the time allowed for using the Internet Service based on intermittent use. Abuses of the network with excessive usage as solely determined by Telizon, and after notice from Telizon, may result in either the customer being transferred to one of Telizon’s metred usage plans or the suspension or termination of service, in which case the customer remains obligated to pay amounts owed for any remainder of a contract period.

 

1.3 Additional Terms:

You acknowledge and understand that when using home networking and internet service, that there are certain inherent risks (e.g. others may gain access to your system or you Services and Accounts). Telizon shall not be liable for any claims or damages related to home networking and internet access, even though the service may be provided, installed maintained or supported by Telizon.

 

1.4 Change in Telephone or Cable Service:

If a change in your local service is requested from your local phone or cable company, it is your responsibility to advise us of the changes as this could affect the Services you obtain from us. This notification includes moves, regardless of whether your phone number changes. Any applicable cancellation and/or re-installation charges relating to your services will be charged to your account.

 

2.0 Acceptable Use Policies

 

The Customer is solely responsible for use of the Services by any of its employees, officers, directors, agents and any other end user of the Services (collectively, the “End Users”). The Customer agrees to comply, and to ensure that, the End Users comply with the following policies and procedures associated with the use of the Services (the Customer and/or End Users are sometimes hereinafter referred to as “you”).

 

2.01 Rules

While using the Service, you may not:

 

(a) post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet;

 

(b) post or transmit messages constituting "spam", which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers;

 

(c) post or transmit any information or software which contains a virus, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component;

 

(d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing;

 

(e) use the Service for an unattended automated operation, including but not limited to point-of-sales applications;

 

(f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or

 

(g) use the Service for simultaneous sessions using the same User ID and Password.

 

2.02 Your Equipment:

It is your responsibility to ensure that your computer system meets the minimum requirements stated by Telizon as being necessary to use the Service. From time to time, the computer equipment required to access and use the Service may change. Accordingly, your computer equipment may cease to be adequate to access and use the Service.

 

2.03 You Can Best Control the Risk and Therefore Are Responsible

Telizon will not assume any responsibility for your acts or omission or of any individual who uses your account. An individual with Internet access can cause damage, incur expenses and enter into contractual obligations while on the Internet. All such matters are your responsibility. As between Telizon and you, you are better able to put in place physical and procedural impediments to the inappropriate use of and to supervise your account. Account and password protection will be your responsibility. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service.

 

2.04 Monitoring

Telizon has no obligation to monitor the Service. However, in order to protect itself and its subscribers, Telizon will be entitled to electronically monitor the Service from time to time and disclose any information concerning the End User required by the Customer or that is necessary to satisfy any law, regulation or lawful request or as necessary to operate the Service or to protect itself or others. Telizon will not intentionally monitor or disclose any private e-mail message unless required by law. Telizon reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies.

 

2.05 Content

You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. You understand that neither Telizon nor any of its affiliates attempt to censor or monitor any Content. You also acknowledge that neither Telizon nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. Customer understands, however, that such Content may be subject to "caching" at intermediate locations on the Internet when being accessed through the Service. You assume total responsibility and risk for access to or use of Content and for your use of the Service and the Internet. Telizon and its affiliates assume no liability whatsoever for any claims or losses arising out of or otherwise relating to your access to or use of Content.

 

2.06 Privacy

Telizon cannot guarantee privacy. Your messages may be the subject of unauthorized third party interception and review. Telizon therefore recommends that the Service not be used for the transmission of confidential information. Any such use shall be at your sole risk and Telizon, its affiliates and its agents shall be relieved from all liability in connection therewith.

 

2.07 Email

Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. Users will not use another site's mail server to relay mail.

 

2.08 Usenet

Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list.

 

2.09 System and Network Security

Users are prohibited from violating any system or network security measures including but not limited to engaging in unauthorized access or use of Telizon’s or a third party’s network, data or information. Users are unauthorized to monitor Telizon or third party’s data, systems or network traffic. Users are prohibited to interfere with service to any user, host or network including without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting.

 

2.10 VIOLATION OF ACCEPTABLE USE POLICY

 

Telizon considers the above practices to constitute abuse of its service. Therefore, Telizon’s terms and conditions of service prohibit these practices. Engaging in one or more of these practices may result in termination or suspension of the offender’s account and/or access to Telizon’s services in accordance with the Customer’s agreement with Telizon. Nothing contained in this policy shall be construed to limit Telizon’s actions or remedies in any way with respect to any of the foregoing activities. Telizon reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Telizon service, and levying cancellation charges to cover Telizon’s costs. In addition, Telizon reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.

 

Complaints regarding email, USENET abuse, SPAM, Illegal Use and System or Network Security issues should be sent to security@comwave.net

 

2.11 Interruption of Service

Telizon may, further to a request from the police and/or a notice sent to the Customer, immediately interrupt the Customer’s internet access should it be of the opinion that the Customer has breached its undertakings set out above by engaging in any of the following activities:

 

(a) Transmitting or helping to transmit unsolicited emails (spam);

 

(b) Transmitting or helping to transmit pyramid emails;

 

(c) Uploading or downloading, recovering or storing any information, data or material that could be considered defamatory or obscene, contains hate literature or child pornography, violates or infringes any right, title to, or interest in, intellectual property belonging to a third party; or

 

(d) Transmitting or helping to transmit any file or document containing a “worm”, “Trojan horse”, or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party.

 

3.0 Internet Traffic Management Policies (ITMP)

 

Telizon High Speed Internet services are delivered over a network which is shared among Telizon customers. Congestion can occur in any network when many people are using the network at the same time or are engaging in activities that use a large amount of bandwidth. Telizon Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of customers continue to have a good Internet experience.

 

Telizon Internet Traffic Management assigns the highest priority to time-sensitive and priority Internet traffic such as VOIP and gaming, a high priority to applications such as web browsing, email, instant messaging and streaming, and normal priority to other activities.

 

Telizon Internet Traffic Management continuously monitors our network. When Internet traffic is light, all applications run at full speed. When congestion is detected, Telizon Internet Traffic Management assigns higher priority levels to time-sensitive and priority Internet traffic like VoIP, video streaming and gaming to ensure that they are not swamped by the traffic of very resource-intensive (but not very time-sensitive) applications like file downloads and peer to peer traffic.

 

During peak periods, when congestion occurs, downstream peer to peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. Traffic that is not prioritized, such as the traffic of resource-intensive applications, is slowed as a result of time-sensitive and priority traffic being prioritized. It is not possible to define the exact impact that Telizon Internet Traffic Management will have on the speed of traffic that is not prioritized, such as the traffic of resource-intensive applications, when congestion occurs.

 

Under normal circumstances, everything runs at maximum speed. If the network becomes congested, Telizon Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users. Network priority is assigned to the type of Internet traffic and Telizon Internet Traffic Management does not discriminate against any vendor, service provider or website.

 

Telizon Inc. recognizes that your right to privacy is an important issue. As such, we have implemented a Telizon Customer Privacy Policy that adheres to the ten privacy principles and manages and protects your personal information while you are using Telizon's telecommunications products and services. This policy will also govern the behaviour of our employees and agents acting on our behalf.

 

In addition to the Telizon Customer Privacy Policy, Telizon may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.


 

What is Personal Information

Personal information is information that uniquely identifies an individual. This includes information about the products and services that are provided to you by Telizon. Publicly available information, such as your name, business and personal address, telephone number, facsimile number and electronic address is usually not considered personal information.

 

Personal information is only collected to enable Telizon to provide the products and services that you have requested from Telizon.

 

Your personal information will not be used for any other purposes without your consent and Telizon will never sell or give away your personal information for reasons other than required to provide you with Telizon's products and services.


 

Use of 'COOKIES'

In some cases, during user interaction with one of our Internet sites, users' non-personal information and data may be automatically collected using a browser feature called a 'cookie'. A cookie is a small text file that is used on websites to recognize repeat visitors and track usage behaviour. Data is accumulated from visitors to the site and used to enhance/improve the website and the experience of future visitors to the website. Most browsers allow users to disable cookies but some features on certain websites will require that cookies be enabled in order to use the features of the website.

 

Telizon's Privacy Policy is segregated into ten principles.

    • Accountability
    • Identifying Purposes
    • Consent
    • Limiting Collection
    • Limiting Use, Disclosure and Retention
    • Accuracy
    • Safeguards
    • Openness
    • Individual Access
    • Challenging Comopliance

Principle #1 - Accountability

    • Telizon has appointed a representative (the "Privacy Officer") who is responsible for ensuring that Telizon complies with the provisions of the Telizon Customer Privacy Policy. The Privacy Officer is also responsible for responding to access requests in accordance with this Policy. From time to time, other individuals within Telizon may be assigned to assist the Privacy Officer.
    • We accept responsibility for information in our care and control and we will use appropriate means to ensure that a similar level of protection is provided if your personal information is being processed by a third party.

Principle #2 - Identifying Purposes

 

  • Telizon only collects the information reasonably required to provide products and services that have been requested by you and to meet legal and regulatory requirements.
  • We will identify the purpose for which personal information is collected at or before the time the information is collected

 

Principle #3 - Consent

  • The knowledge and consent of a customer is required for the collection, use, or disclosure of personal information, except where inappropriate
  • Generally, Telizon will seek your consent to use and disclose your personal information at the same time this information is collected. However, if Telizon wishes to disclose personal information for a new or previously unidentified purpose, Telizon will ensure that your consent is received again. In certain circumstances personal information can be collected, used, or disclosed without the knowledge and consent of the individual. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. Seeking consent may be impossible or inappropriate when there is an emergency threatening the individual's life, health or security, or where the individual is a minor, seriously ill, or mentally incapacitated. Moreover, Telizon reserves the right to provide personal information to its lawyer or agent to collect a debt, comply with a subpoena, warrant or other court order, government institution requesting the information upon lawful authority, or as may otherwise be required by law.

 

Principle #4 - Limiting Collection

  • We will limit the collection of personal information to that which is reasonably necessary and only for the purpose of providing you with the products or services that you have requested.

 

Principle #5 - Limiting Use, Disclosure and Retention

  • Personal information will not be used or disclosed for purposes other than those for which it was collected except with the consent of the individual or as required by law. Telizon shall retain personal information only as long as necessary for the fulfillment of those purposes.
  • Telizon may disclose a customer's personal information to:
  • i. An entity which is affiliated or related to Telizon;
  • ii. Another communications company for provision of telecommunications services;
  • iii. Another person or company as part of conducting business together or pursuant to the sale of Telizon's assets, subject to the other party agreeing to manage the personal information in accordance with the Personal Information Protection and Electronic Documents Act;
  • iv. A company involved in providing communications directory related services;
  • v. An agent used by Telizon to evaluate creditworthiness;
  • vi. A credit collections agency;
  • vii. A person, who, in the reasonable estimation of Telizon, is acting as an agent of the customer; and
  • viii.A third party, where the customer consents to such disclosure or disclosure is required by law or emergency.
  • We restrict access to your personal information to select individuals within our organization who need access to your information for business purposes

 

Principle #6 - Accuracy

  • Telizon uses it best efforts to maintain accurate, complete and current records or data relating to its customers.

 

Principle #7 - Safeguards

  • Telizon has implemented appropriate security safeguards to protect your personal information from unauthorized use, disclosure, modification, and copying. The types of safeguards used by our organization vary depending on the sensitivity of the information.
  • Telizon employees with access to your personal information are required as a condition of employment to contractually respect the confidentiality of your personal information.

 

Principle #8 - Openness

  • Telizon Customer Privacy Policy is available at our office and via our website at: www.telizon.ca for your review.
  •  

    Principle #9 - Individual Access

    • Upon written request to our Privacy Officer, we agree to provide you with information relating to the following:
    • i. The name, title and address of the Telizon Privacy Officer;
    • ii. The means of gaining access to personal information held by Telizon; and
    • iii. A description of your personal information in our care and control and a general account of how your personal information has been used by our organization and an accounting of those organizations to whom we have disclosed your personal information for business purposes. We will use our best efforts to respond to any written requests in a timely manner. Our customers are able to challenge the accuracy and completeness of their personal information in our records at minimal or no cost depending on the nature of the request.
    • Telizon may request sufficient information to confirm the individual's identity before releasing the personal information. Any such requested information will be used for identification purposes only.
    • When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, Telizon shall promptly correct or complete the information as required. Where appropriate, the amended information will be transmitted to third parties having access to the information in question.
    •  

      Principle #10 - Challenging Compliance

      • Telizon shall investigate all complaints concerning compliance with this Policy. If a complaint is determined to be justified, Telizon shall take appropriate measures, including, if necessary, amending its policies and practices.
      •  

        For more information, please contact our Privacy Office as follows: E-mail: privacy@telizon.biz

        More information as well as a copy of the federal legislation is available through the Privacy Commissioner of Canada website at www.privcom.gc.ca.

Accessibility Policy for Customer Service

It is the policy of Telizon to create a discrimination- free environment that recognizes the individual accessibility needs of our customers and our staff.

 

Purpose

Telizon will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

    • Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk.
    • Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner.
    • Taking into account individual needs when providing goods and services; and communicating in a manner that takes into account the customers ‘disability’.
    • Ensuring that all customers receive the same value and quality.

 

This policy is intended to meet legislated requirements in all locations where we operate, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

 

Scope

    • This policy applies to the provision of goods and services at premises owned and operated by Telizon
    • This policy applies to employees who deal with the public on behalf of Telizon.

     

    Responsibility

    It is the responsibility of Senior Management to ensure that all Employees follow the guidelines set out in this policy.

    Senior Management is responsible to ensure that all employees are trained under Accessibility Standards for Customer Service and this policy, practices and procedure.

     

    General Principles

    This section of the policy addresses the following:

     

    Scope

      • The Use of Assistive Devices
      • The Use of Guide Dogs, Service Animals and Service Dogs
      • The Use of Support Persons
      • Feedback Process
      • Training
      • Notice of Availability
      • Notice of Temporary Disruption

       

      1. Assistive Devices

      Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Telizon.

       

      2. Guide Dogs, Service Animals and Service Dogs

      A customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.

       

      The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

       

      3. Support Persons

      If a support person accompanies a customer with a disability, Telizon will ensure that both persons are allowed to enter the premises together, and that the customer is not prevented from having access to the support person.

       

      4. Feedback Process

      Telizon offers the opportunity for our Clients and Customers to provide feedback on their experience by accessing our website at http://www.telizon.biz/contact-us/ or by contacting our Customer Care department by email businessinquiry@telizon.biz or phone 1-877-835-4066.

       

      Written feedback can also be sent by mail to:

      Telizon Inc., P.O. Box 627, Barrie, ON L4M 3A7

       

      Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

       

      5. Training

      Training will be provided to:

        • All employees who deal with the public on behalf of Telizon
        • All employees who are involved in the development and approval of customer service policies, practices and procedures.

         

        Training Provisions

        • Ensure all employees who deal with public on behalf of Telizon have education and knowledge on how to uphold the principles of dignity, independence, integration and equal opportunity with our customers, including those with disabilities.
        • Ensure understanding and compliance with any applicable legislation including the purpose of the legislation.
        • Any requirements specified in legislation shall be included in the training.
        • Training must be provided to all employees serving the public on behalf of Telizon, within thirty days from the date of hire.

         

        Record of Training

        Telizon will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

         

        6. Notice of Availability

        Telizon shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a manner that takes into account the person’s disability. Notification will be given by posting the information in a conspicuous place owned and operated by Telizon, such as Telizon’s website.

         

        7. Notice of Temporary Disruption

        Telizon will provide Clients and Customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

         

        The notices will be placed on Telizon’s website and/or at all public entrances on our premises where applicable.

         

        Road Map to Accessibility Plan: 2014 - 2019

         

        Purpose

        This plan describes the measures that Telizon has taken and measures that will be taken by 2019 to identify, remove and prevent barriers for people with disabilities to improve the experience for our Employees, Customers and Clients.

         

        Objective

        1. Reviews the steps taken to date to remove and prevent barriers to people with disabilities.

        2. Describes the process by which Telizon will identify, remove and prevent barriers to people with disabilities.

         

        Statement of Commitment

        Telizon is committed to providing goods and services to our Employees, Customers and Clients in an Accessible manner.

        In recognition of the diverse needs of our Employees, Customers and Clients, Telizon shall ensure that our policies, procedures and practices address dignity, independence, integration and equal opportunity.

         

        How We Plan To Get There

         

        Employee Training

        Telizon will provide training to all Employees who work with Customers and Clients on their behalf, and all those who are involved in the development and approval of customer service policies, practices and procedures. In addition, training will be provided for all new hires within 30 days of their start date.

         

        Training Includes

        1. The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.

        2. How to interact and communicate with people with various types of disabilities.

        3. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

        4. What to do if a person with a disability is having difficulty in accessing Telizon’s goods and services.

        5. Telizon’s policies, practices and procedures relating to the customer service standard.

         

        Training will also be provided on an ongoing basis in connection with changes to applicable legislation, and/or policies, procedures and practices related to providing goods and services to people with disabilities.

         

        Record of Training

        Telizon will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

         

        Communication

        Telizon will communicate with people with disabilities in ways that take into account their disability. We will train Employees who communicate with Clients and Customers on how to interact and communicate with people with various types of disabilities. Customers and Clients will be offered alternate communication formats to meet their needs.

         

        Format of Documents

        Telizon is committed to providing accessible documents to all of our Employees, Customers and Clients. Documents such as, but not limited to, Policies and Procedures, Invoices, Receipts, etc. will be provided in a format that takes their disability into consideration upon request.

         

        Telizon and the person with a disability requesting the document shall agree upon the format to be used. The timeframe attached to the process to convert the document to an alternate format may vary depending on the complexity.

         

        We will answer any questions Customers and Clients may have about the content of the documents in person, by telephone, or via email.

         

        Assistive Devices

        Telizon is committed to serving people with disabilities who use Assistive Devices to obtain, use or benefit from our goods or services. We will ensure that our Employees are trained and familiar with various assistive devices that may be used by Customers and Clients with disabilities while accessing our goods and services.

         

        Support Persons

        Telizon is committed to welcoming people with disabilities who are accompanied by a support person. Any Customer or Client with a disability who is accompanied by a support person will be allowed to enter Telizon’s premises with his or her support person.

         

        Guide Dogs, Service Animals and Service Dogs

        Telizon is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure all Employees and others working with Customers and Clients are properly trained in how to interact with people with disabilities who are accompanied by a guide dog, service animal and service dog.

         

        Notice of Temporary Disruption

        Telizon will provide Clients and Customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

        The notices will be placed on Telizon’s website and/or at all public entrances on our premises where applicable.

         

        Feedback Process

        Telizon offers the opportunity for our Customers and Clients to provide feedback on their experience by accessing our website at http://www.telizon.biz/contact-us/ or by contacting our Customer Care department by email businessinquiry@telizon.biz or phone 1-877-835-4066.

         

        Written feedback can also be sent by mail to:

        Telizon Inc., P.O. Box 627, Barrie, ON L4M 3A7

         

        What Success Looks Like

         

        Key Outcomes

        People with disabilities who are Telizon Employees, Customers or Clients will receive goods and services in a timely manner.

        1. Telizon Employees are able to identify barriers to accessibility and actively seek/provide accessible solutions to other Associates and our Customers and Clients.

        2. Information and communications are available in accessible formats upon request to all Telizon Employees, Customers, and Clients.

        3. There is greater accessibility at our facilities for our Employees, Customers, and Clients.

         

        Policies

        1. New and existing policies will embed accessibility into day-to-day business practices.

        2. Policy and program reviews will take place to identify and fix barriers to accessibility.

         

        People

        1. Existing Employees have been trained on how to interact with our Customers and Clients with accessibility considerations.

        2. Employee training to support Accessibility considerations will take place within the first thirty (30) days of hire.

        3. Accessible Human Resources and Learning and Development Practices have been put in place.

         

        Communications

        1. Accessible feedback mechanisms are in place with multiple formats available upon request.

        2. Notice of Disruption process is in place.

         

        Technology

        1. Accessible internet sites and business applications will be in place.

        2. Materials are available in accessible formats on request.

         

        Infrastructure

        Accessibility for Telizon's facilities will be reviewed from both the Employee and Customer perspective and updated as needed to meet the new accessibility requirements of the Build Environment Standard.